Help Center

Creating your first experience

Head to the Explore page and search for a destination or activity. Cairn's AI will help you build a personalized itinerary based on your preferences.

Setting up your profile

Add your name, avatar, and outdoor preferences to get personalized recommendations and connect with the community.

How AI trip planning works

Cairn uses AI to analyze your preferences, destination data, and conditions to generate tailored trip plans.

Changing your email or password

Update your account credentials from the Settings page, or use the password reset flow for email/password accounts.

Managing notification preferences

Control which notifications you receive for community activity, trip reminders, and product updates.

Deleting your account

Request account deletion by submitting a support ticket or emailing our team directly.

Editing a saved experience

Open any saved experience to modify the itinerary, dates, location, or other details with auto-save.

Sharing experiences with friends

Generate shareable links or make your experiences public for the community to discover.

Using the gear checklist

Get personalized gear recommendations that adapt based on your activity type, season, and location.

Understanding Cairn pricing

Cairn offers a free tier with basic features and premium plans with unlimited AI, advanced itineraries, and more.

Updating payment information

Go to Settings > Billing to update your payment method. Changes take effect on your next billing cycle.

Canceling your subscription

Cancel anytime from Settings > Billing. Premium features stay active until the end of your billing period.

Experience not generating

If your experience gets stuck, try refreshing or being more specific with your prompt.

Map not loading

Check location permissions, try a hard refresh, or clear your browser cache to fix map display issues.

Login issues

Clear cookies, try incognito mode, or use password reset to resolve common login problems.